Short videos, quick answers and a direct line to us — in your language.
Videos and answers follow your site language. You can change it in the header.
Two short videos take you from the first plan to your first live stream.
The most common causes — check them in this order.
| What you see | Likely cause | What helps |
|---|---|---|
| Your stream is not on the map | The switch is still on Offline | Switch to Online in your Streamer dashboard |
| A black picture instead of video | The broadcast hasn’t started in YouTube yet | Start your streaming software and the YouTube broadcast first, then switch to Online |
| Stream this now can’t be clicked | Planned streams unlock one hour before the start | Check the start time of your plan |
| YouTube won’t connect | The Google sign-in was cancelled, or a different Google account was used | Connect again with the right account — or simply paste the link to your broadcast |
| YouTube offers no live streaming | Live streaming is not enabled on your channel yet | Turn it on in YouTube Studio — activation can take up to 24 hours |
| Viewers hear the music twice | You played the preview through speakers, so it got into your YouTube stream | Preview the Background music with headphones |
An event has a fixed date in the events calendar, like a meteor shower or an eclipse. A target is an object that is in the sky right now, like a comet. A free stream is your own subject. For events and targets, title, picture and description are already there — you only add your time and a short description.
Yes. Open your planned stream again from your profile and change what you need, for example the start and end time.
The video itself runs on your own YouTube channel. AstronomyLive shows it on the map, on the Streams page and on your profile. AstronomyLive never uploads, changes or deletes anything on your channel.
Every stream adds progress toward the next level, starting as New Streamer. You can follow your progress in your Streamer dashboard.
Yes. In your Streamer dashboard and in the planner, the support chat answers your questions right away.
Click Remind me when it starts on a stream under Upcoming Streams.
You choose it above the list, next to Times in: My time, UTC or Streamer’s local time.
Yes. Streamers can add Background music to their stream; you can switch it off on the stream page.
During events with several streamers, switch to the grid view (2×2 or 3×3) and click a stream to see its chat.
For observatories, astronomy clubs, planetariums and schools.
Yes. You use the same steps as every streamer: plan a stream, connect your YouTube channel and go live. The two videos under “For streamers” show how.
The channel you connect in the Streamer dashboard — usually your organization’s own channel. AstronomyLive only shows the stream; nothing is uploaded, changed or deleted on your channel.
Yes. Choose Join an event when you plan your stream. Your stream is then listed on that event’s page.
Write to us via the contact page. We’ll work it out with you.
Try other words — or write to us.
Write to us — we read every message.
We usually reply within a few days.
Streamers get answers right away from the support chat in the Streamer dashboard.
